Delivery Information

Deliveries

The SmartGreenShop has 3 delivery partners we use everyday

  • Caribou - Offer good value tracked courier services to the UK and Ireland
  • Royal mail - For UK parcels and large letters
  • Deutsche Post - International Airmail and courier services.

We offer free UK standard shipping for all orders over £25.00. For order below £25.00 the charge is only £2.90. Where possible we ship small items as a "large letter" and these items will have an individual P&P price starting from just £1.45.
For orders placed before 1 pm Monday to Friday we will do our best to dispatch the same day. Orders placed after 1 pm will be sent the following working day. However if we can we will also ship these orders the same day.
Orders placed on Saturday and Sunday will be dispatched on the following Monday.
Caribou and Royal Mail provide both 24 and 48 hours services. These are not guaranteed delivery times.

Packaging
Wherever possible we try to use recycled packaging and filler. As an example; we collect packaging materials from local companies and use this as parcel fill, so if you find your item protected by standard bubble wrap (not environmentally friendly) do not worry this is re-used rather than sent to landfill.
Where possible we will use an eco envelope or the smallest box possible for your order so it fits through your letter box.
We seal all our packages with brown paper tape, a 100% biodegradable, compostable packaging tape.

Return & Exchange Policy
If there are any issues or you are unhappy with your order for any reason please do not hesitate to contact us at sales@smartgreenshop.co.uk and we’ll get back to you asap with a solution.
Due to the nature of some of our products there are many that we are unable to accept back due to hygiene reasons, so please contact us to discuss it before you send products back to us.

We are only able to accept returns on certain items up to 30 days from when the order has been placed. Please See our T&C's